LGTI Insights

Practical thinking for local government teams

Ten guides on capability, governance, service delivery and resilience. Each article pairs a decision framework with actions a council team can use.

Explore the collection

From plans to better practice

These guides focus on New South Wales local government where state requirements apply, and on Australian guidance for broader topics.

Governance

Build a practical induction that connects statutory duties, council plans, decision quality and ongoing development.

Workforce capability

Prioritise the skills that council teams need to deliver the operational plan, and measure whether training changes practice.

Procurement

A council procurement workflow from defining the need to managing the contract after award.

Work health and safety

Make risk controls useful for crews working on roads, parks, drainage and other public spaces.

Records and information

Capture the reasons, approvals and evidence behind council work so records stay useful and defensible.

Community engagement

Move beyond consultation counts by showing who was heard, what changed and why.

Digital resilience

Translate national cyber guidance into ownership, testing and recovery routines for council services.

Infrastructure

Use asset evidence, community expectations and whole-of-life costs to choose maintenance and renewal work.

Emergency readiness

Build continuity arrangements around critical services, dependencies, decision points and recovery exercises.

Accessible services

Make access a design requirement in customer journeys, facilities, documents and online services.