Website information
Privacy Policy
How the LGTI website and its contact channels may handle personal information and privacy enquiries.
Last updated
Who this policy covers
This policy describes the information practices visible on the LGTI website and the ways a person may contact LGTI about training. The site identifies the Local Government Training Institute (LGTI) as part of Arrow Collaborative Services. The privacy contact details published on this site are the telephone number and postal address below.
Telephone: (02) 4978 4040 Postal address: 4 Sandringham Avenue, Thornton NSW 2322, Australia
Information the website may handle
This website currently has no visitor account or online enquiry form. If you telephone or write to LGTI, you may choose to provide your name, contact details, organisation, training requirements and the content of your enquiry. This information can be used to respond, discuss a program, arrange a service you request and keep business records where needed.
When a browser requests a webpage, ordinary technical details such as the IP address, requested page, date and time, browser and device information may be visible to the website host or security provider in connection logs. What is logged, where it is stored and how long it is retained depend on the services used to operate the website.
The site search submits the words entered as a search query in the page address. Avoid entering names, contact details or other personal or confidential information in the search box.
The Contact Us page embeds a Google Maps map, and the website requests font files from Google Fonts. These are external services. When your browser requests their content, the relevant provider may receive technical information such as your IP address and the page that requested the service. Google’s own terms and privacy information explain its practices for embedded services and cookies.
How information is used and shared
Information you provide to LGTI may be used to answer your request, discuss training, manage a booking you ask to make, maintain business records and meet legal obligations. It may be handled by relevant Arrow Collaborative Services personnel and by service providers where they need it to support the requested activity or operate the website.
Personal information is not offered for sale. Information may also be disclosed where required or authorised by law. Third-party services such as Google operate under their own privacy terms; their processing may occur in Australia or another country.
Storage, security and retention
LGTI and the providers supporting its services take reasonable steps to protect information they hold from misuse, interference, loss and unauthorised access, modification or disclosure. Contact and business records are kept only for as long as they are needed for their purpose or for applicable legal and recordkeeping requirements, then securely destroyed or de-identified where appropriate. You can contact LGTI to ask which service providers are involved in handling a particular enquiry.
Access, correction and privacy concerns
You can ask to access or correct personal information associated with an enquiry by calling (02) 4978 4040 or writing to the postal address above. Give enough detail for LGTI to identify the enquiry, but do not send sensitive information unless it is needed to deal with your request.
If you have a privacy concern, contact LGTI first and describe what happened and the outcome you are seeking. The Office of the Australian Information Commissioner (OAIC) explains when a person may take an unresolved complaint to the OAIC. The Privacy Act 1988 and Australian Privacy Principles apply to entities and circumstances covered by that law; the OAIC provides guidance on privacy policies.
Updates to this policy
This policy was last updated on 25 September 2026. It should be reviewed if the website adds forms, accounts, analytics, advertising, payment tools or other services that change what information is collected or how it is used. For a privacy question, use the Contact Us page or the details above.