Customised Skill Sets

This course provides participants with an overview of the legislative framework governing town planning. The topics provide guidance in processing routine enquiries relating to DAs.

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A greater understanding of council’s roles and responsibilities provides staff with greater confidence and delivers consistency facilitating better customer service.

This course will benefit any staff working in a customer service or similar role that requires them to:

• Support planning/development/compliance functions within council
• Provide accurate and clear responses to customer enquiries regarding planning matter

Download course brochure for more information.

Public courses are held at our Thornton training centre, centrally located to Newcastle, Maitland, Central Coast and the Hunter.

Contact us to enquire about having this course delivered at your premises.