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Dealing with Difficult Customers


The aim of this course is to provide knowledge and skills to those who deal with potential aggression from customers in a service role, either on the phone or over the counter. This course will assist participants in understanding why people become difficult and how to respond when confronted with a difficult person.

Contact us to enquire about having this course delivered at your premises.

Download course brochure for more information.

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Certificate III in Local Government (Regulatory Services)
Health and Safety Representative (HSR) - Refresher Course

Upcoming Course Events

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Cost: $ (GST Free)

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Training Courses

  • Traffic Control
  • White Card & Other Safety Training
  • First Aid + CPR
  • NSW Revenue Professionals
  • Local Government Short Courses

LGTI

The Local Government Training Institute (LGTI) is a Registered Training Organisation located in Thornton, just outside of Newcastle, in the Hunter Valley.



Contact Us

RTO Number: 90870
  • 4 Sandringham Ave, Thornton
  • reception@lgti.com.au
  • 02 4922 2333
  • Working hours: 8am - 5pm

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