FAQS

Answering your Questions

How do I register for a course?

Course registration can be done via our online registration form. Alternatively, you can call the team at LGTI on (02) 4922 2333 who can take your registration over the phone.

Upon receipt of payment your registration will be confirmed via email.

Please note: Your place in the class will not be reserved until full payment has been made.

You will be prompted to provide your USI upon registration. If you are unsure of your USI, visit https://www.usi.gov.au/students/find-your-usi to see if you already have one and/or recover your USI.

How do I pay for my course?

Our preferred payment method is via card on our online payment portal at the time of registration.  https://www.hunterjo.com.au/online-payments/. Alternatively, if you would prefer to pay over the phone, please contact us on (02) 49 222 333 and we can process the payment for you.

Payment can also be made via bank transfer. Please contact LGTI for an invoice if you wish to pay via bank transfer.

Please note: You must arrange for payment to be made asap after completing your registration to ensure your place has been secured in the course.

What if I need to cancel my registration or change the date?

We understand that things change from time to time so we will happily change the date of your course or cancel and provide a full refund, provided you meet our cancellation terms and conditions. The terms can be found on your course confirmation email, or, call us if you’d like to discuss them prior to registering.

All changes and dates need to be submitted in writing to reception@lgti.com.au

What courses are available?

LGTI offers a range of both 1 – 5-day Short Courses and Full Qualifications from the Certificate III to Diploma level. We also have a range of skill sets available, and are happy to work with an organisation to customise a skill set for your cohort.

To find out more about upcoming courses or to submit a registration, follow the links to view our Training Calendar and Course offerings.

How do I find the course dates?

LGTI runs regular courses at our purpose-built training facility in Thornton.

Visit the Training Calendar page to see what courses we have coming up or contact us directly so we can assist you further.

Where is the training located?

LGTI’s training facility is located at 4 Sandringham Avenue, Thornton, NSW, 2322. 

Parking is available onsite and on street so you can drive right to the door.

What time will my training start?

Most courses conducted at LGTI start promptly at 8:30am. Please arrive at 8am to ensure you have plenty of time to sign in, complete the administration process and get settled prior to the training commencing. White Card training is the exception as training commences at 8am, so we ask participants to arrive at 7.30am to complete the administration requirements.

Details specific to your course including location, time, and if lunch is provided will be provided in your course confirmation email.

What will I need to bring?

The requirements of our courses vary. Please read over your course confirmation carefully as this will detail all the information you need to know prior to training.

For all training, you will need to bring:

  • Your USI (Unique Student Identifier). See What is a USI?
  • 100 points of ID. See What Identification (ID) should I bring with me to training?

What Identification (ID) should I bring with me to training?

  • LGTI recommends bringing with you a minimum of 100 points of ID to ensure we can confirm you identify and lodge your details with NSW government authorities such as Safe Work NSW.

The below resource will assist you in ensuring you have enough ID to meet the 100-point requirements.

https://www.safework.nsw.gov.au/licences-and-registrations/licences/evidence-of-identity

Examples Include: 

Birth certificate or Passport (70) + Driver’s license (40) = 110 points

or

Driver’s license (40) + Medicare (25) + Bank Card (25) + Current Electricity Bill (25) = 115 Points

Do I need do anything before attending my training?

  • Prior to training we will require you to provide LGTI with your USI. Find or create your USI through www.usi.gov.au as we are required to record this against your enrolment and your certificate can not be issued without it.
  • You must ensure payment is made for your course prior to the date of training. 
  • LGTI will also make you aware of any course specific requirements via the course confirmation email.

What is a USI?

A USI is a Unique Student Identifier used to track and record your education across all training providers including TAFE and universities. USI’s came into effect on 1st of January 2015 and you should only have one for life! 

To check if you already have an existing USI or create one if you don’t follow this link: https://www.usi.gov.au/students Alternatively, you can contact the USI Registry Office on: 1300 857 536

What should I wear to training?

LGTI recommends you wear appropriately fitted clothing and PPE for the course you are undertaking. This may include steel capped boots and high visibility clothing. 

Specific PPE requirements for your course will be included in your course confirmation email.

Masks may also be required depending on the Public Health Order in place regarding COVID-19.  LGTI will communicate this requirement prior to your attendance on site.

Is there public transport nearby?

LGTI’s Thornton office is positioned in the industrial estate behind Thornton train station. It takes approximately 15 – 20 minutes to walk from the station to our location.

Please review a map of area and the Transport NSW train timetables to ensure you will arrive on time.

I have a group requiring training. Can I organise training to be held onsite?

LGTI trainers are equipped to deliver training at locations all across NSW. We would be happy to discuss this further with you, and provide a quotation. 

Contact the team via phone 02 49 222 333 or email reception@lgti.com.au.,

Can I study online?

LGTI currently offer a correspondence model however we are working towards online learning in 2022.
Whilst we’re not quite ready to go, we are working towards having an online option for most of our courses. However, some courses will require you to attend a face-to-face session for the practical components where you will need to demonstrate your competence while the assessor completes an observation report.