This course is designed to develop skills and knowledge, to effectively deal with people in the workplace who appear difficult. It is not only important to understand why people become difficult, but also how to respond when confronted with a difficult person.
The course also helps participants learn what can be done so everyone is dealt with in an open, honest and equitable manner. It is suitable for any staff who work at the front line and deal with difficult people:
- Customer service staff
- Compliance/enforcement officers
- Library staff
- Staff at recreational facilities
- Waste facility staff
- Development assessment staff
Contact us to enquire about having this course delivered at your premises.
Download course brochure for more information.