The aim of the training program is to provide knowledge and skills to those who deal with potential aggression from customers in a service role, either on the phone or over the counter. The training provides a practical approach for using negotiation skills in a way that prevents escalation of conflict and promotes agreed outcomes.
It suits staff needing to develop their communication skills to more efficiently deliver services to internal and external customers.
Contact us to enquire about having this course delivered at your premises.
Download course brochure for more information.PDF Download