This course has been designed to provide participants with an overview of the legislative framework governing town planning and to provide guidance to those who are required to process routine enquiries relating to development compliance.
An improved knowledge of the planning system and a greater understanding of council’s roles and responsibilities provide staff with greater confidence and delivers consistency facilitating better customer service.
This course will benefit any staff working in a customer service or similar role that requires them to:
- Support Town Planning or Development and Compliance functions within their council
- Provide accurate and clear responses to customer enquiries regarding planning matter
Contact us to enquire about having this course delivered at your premises.
Public courses are held at our Thornton training centre, centrally located to Newcastle, Maitland, Central Coast and the Hunter.
Download course brochure for more information.PDF Download